A new survey has revealed 97% of people are satisfied with the Luas Green Line.
With the service now in operation for a full year, research shows that customers love it, with just about all customers expressing satisfaction.
In addition, 98% of passengers say they would recommend Luas to a family member, friend or colleague. Four in ten customers said they were travelling by Luas to get to and from work, but education, leisure and shopping are the other main reasons.
45% are using Luas for trips they didn't do before, and when customers were asked what they liked about Luas, speed, frequency and convenience ranked highest, but reliability and punctuality were also factors.
Seamus Egan, Managing Director of Transdev said:
"97% customer satisfaction is a very high score and consistent with the overall Luas satisfaction score. The popularity of the city section is no surprise. Over the year since we opened we have observed the growth in numbers especially for those travelling outside of office hours."
"Students find it very convenient, while older people love the ease and the accessibility that it offers."
"Many customers hop on and off Luas to go uptown and downtown for business, shopping and sporting events. Dublin is continuously evolving, and Dubliners just love Luas"
New Years Eve Festival takes place at Custom House Quay on Mon 31st Dec. The nearest #Luas stop is Busàras on the Red Line, only a 4 min walk from the venue. #NightLuas services will be running until late. See https://t.co/mGwPCYkoxS for more information. @NYFDublin #NYFDublin pic.twitter.com/WA4HRURpto
— Luas (@Luas) December 27, 2018
Anne Graham, CEO of the National Transport Authority said:
"The number of new journeys being taken is also very encouraging with retailers, restaurants and pubs benefiting. It is clear that the cross city service is having a very positive impact for communities and for businesses along the route."
"The extended Green Line has proved to be a very positive addition to the Transport for Ireland public transport network."
