98FM FAQ

Prizes

All prizes are non-transferable and may not be given or assigned to another person. Prizes cannot be exchanged for cash or other alternatives. 98FM may, in its sole discretion, substitute a reasonable alternative for any of the prizes at any time.

98FM does not accept any liability for claims of prizes which are lost, delayed or damaged in the post or otherwise not validly received by you.

**Currently due to Covid-19 it is taking longer to process prizes, please bare with us, and we will get your prize to you as soon as we can**

Please allow up to 25 working days for your prize to be available for collection or to be delivered. The majority of prizes are delivered by post (usually via the An Post service). Some prizes must be collected from our offices, which are open weekdays from 08.30-17.30. You must have photo ID when collecting a prize. You will be contacted by phone, text message or email once your prize is available for collection. Please note that some prizes, such as concert tickets, may not be available until closer to the date of the gig.

Once you have received notification that your prize is available for collection, you must do so within three (3) months. Any uncollected prizes will be re-allocated and your claim will be invalid.